Customer Reviews

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Google Oct 20, 2020

Update 2020: Lowered to 3 starts after the recent visit, which was pretty bad: they provided much cheaper "A' service instead of "B" despite the service is covered by Acura maintenance plan. A car with 16k mileage now has 2 "A" services and no "B" services at all, despite all services from zero mileage were done in Los Gatos Acura. Expected the service wait time was initially 1 hour, but was later increased to 3 hours. No callbacks from Los Gatos Acura on 2nd or even 3rd hour about the delay. Had to called them twice to get current service status update. Los Gatos Acura ...

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Yelp Oct 19, 2020

Update 2020: Lowered to 3 starts after the recent car maintenance visit, which was pretty bad: they provided much cheaper "A" service instead of "B" despite the service is covered by Acura maintenance plan. A car with 16k mileage now has 2 "A" services and no "B" services at all, despite all services from zero mileage were done in Los Gatos Acura.Expected the service wait time was initially 1 hour, but was later increased to 3 hours. No callbacks from Los Gatos Acura on 2nd or even on 3rd hour about the delay. Had to called them twice to get current service status update. ...

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Yelp Oct 19, 2020

Thanks to Chris in service my car was dropped off and repaired under the original estimate and also done before the estimated completion date as well.  Great Service.  I'll only go to LG Acura.  Be safe everyone.  Thanks again Chris.

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DealerRater Oct 17, 2020

Our first service visit and it confirms our contract decision to purchase total maintenance prepayment policy. Tony Aimonetti, guided our purchase with care, thank you Tony.

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DealerRater Oct 16, 2020

I needed an A13 service and recovery from a failed Navi disk install. Tom did an excellent job of managing the issues. I am very happy with Tom and Los Gatos Acura but very unhappy with Honda Corp. for the expensive, error-prone Navi disk process.

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Google Oct 14, 2020
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Google Oct 14, 2020

The Acura "staff" were friendly! My car was ready for me earlier than they said. Overall, a pleasant experience!

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Google Oct 13, 2020
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Google Oct 11, 2020
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Google Oct 11, 2020

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