Quite pleased with my first time experience for service with LG Acura. Had the pleasure in being assisted by Mike Q. Exceptional service, helpful and personable! It continued on with Ryan, who kindly dropped me to my destination and picked me up when my car was ready. Very personable, polite and punctual! That goes a long way for me. Overall, quite happy with the turn around time and the overall work on the car. Will be coming here moving forth for services and any car needs! Thanks guys!
This place has excellent customer service. Also the shuttle driver excellent driving habits. I definitely recommend this place to anyone who wish to use Los Gatos Acura.
Outstanding service staff. Tom and other service analysts have tremendous experience. I have been a customer for 10 years and used them for regular maintenance as well as the one time my car broke down and needed a tow. They figured out the problem right away, and fixed it. They gave me a loaner while the repair was performed. Everyone is so nice and courteous and kept me informed of what was happening. Great auto serve shop
Perfect customer experience from start to finish. Thank you Max!
Very happy with the Service dept. Took my 2017 RDX in for service. Got a 2019 TLX loaner. Very easy process.
My wife and I spent yesterday afternoon purchasing a new Acura MDX. We were treated professionally and respectfully by the sales team and F&I. I always go into this process with a degree of "dread" but I have to say that this was a very low-stress process. I've commented earlier about the great service team I have worked with over the previous ten years. In my experience from sales to service, this is a great organization to work with. Of course not everyone will agree but I think these guys are definitely worth your consideration if you are in the market for a new car.
This review is for the service department. After a simply horrible experience at Stevens Creek Acura I had to find a new dealership to service my 2019 TLX. Los Gatos Acura is not the closest to my home but is by far the best! They deliver on what they promise and do it flawlessly! Totally transparent communication on what work is being done and costs. You can easily book your service online or call in. I chose to call in since I have never been there before. Very easy process. At check in Eugenia took care of me. Extremely friendly and efficient. She got me in and out and arranged for my loaner car for the day. Other dealerships will not offer loaner car they will shuttle you only! She went through the estimate line by line of what work was being done! The waiting area is nice with coffee and snacks for you. The entire process was smooth. They also gave me a voucher to wash my car at Classic Car wash! Sweet much needed! Will be bringing my TLX and my wife's MDX there from now on!
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