We recently purchased our certified used Acura from Max Baluch. He was awesome to work with. This was the best buying experience ever. I never had a salesperson be so thorough. About a week later we were in a car accident. I am thankful the car did it's job to protect our family. The car unfortunately had to be totaled. When we had to buy a replacement vehicle, I knew who I was going to call. We bought our 2nd vehicle (the exact same model) from Max. When I called him to schedule an appointment, the first thing he asked was if we were ok. He really cares about his customers. The entire staff was great. By the way, I live 215 miles away from the dealership. I had at least a dozen other Acura dealerships closer to me, but he made the 1st buying experience worth it. I didn't mind renting a car one way (Hertz location within a mile and Max picked me up) to purchase my second car. If I buy anymore Acura's I am definitely driving the extra mile to go see Max because he goes the extra mile to deliver a great car buying experience. Thanks again, Ray & Lisa
I took my 2015 Acura TLX to Los Gatos Acura for a diagnostic inspection due to my rpm's hunting, and I was promptly greeted with a warm greeting from Service Advisor Eugenia Pineda. Eugenia was extremely helpful, and she was able to issue me a courtesy vehicle for a few days while my car was being looked at. I can't begin to express how thankful I am to Eugenia, and Los Gatos Acura for taking care of me, and my vehicle. I will most certainly recommend Los Gatos Acura dealership to many of my ups employees, family members, and friends in the near future.
I have an older Honda car but was treated with VIP service thanks to Russell. I had a few items to get fixed as normal wear and tear and was going to take until the next morning to get completed. Russ set me up with a loaner car and took care of all my needs. This was very relieving to me as I was leading a meeting the next morning at work and couldn’t be without a car. Russ gave me peace of mind and made what would normally a stressful time turned into a piece of cake! I can not thank Russ enough for all he did he is definitely an asset to the company!
They have been very good to me. Justin Bonoan is a great salesman to do business with!
service is great and free car wash!!!
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