Customer Testimonials

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Yelp Jun 11, 2017
 

Purchased my MDX here in 2014. It was smooth like butter. Pre-negotiated online and literally came to pick up my car. I always go this location for service. I read about other nearby dealerships that are closer and the yelp reviews are subpar. This last service takes the cake. I made an Appt and came in because there was a noise everytime I accelerated from a stop position. I was convinced there was an issue with the suspension. Later that day they called and told me it's been fixed. I was surprised thinking they usually call you with a diagnosis before proceeding. I asked them what the issue was - Loose spare tire. They tightened it free of charge and even gave me a voucher for a car wash. Sure enough, no more noise!

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Google May 31, 2017
 
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Google May 22, 2017
 

Helpful folks, had a very positive buying experience here. The service department folks are also very friendly and professionals. Fixed the issues with the car on time and as promised.

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Google May 18, 2017
 

Chill sales staff, take one star off during constructor

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Google May 15, 2017
 

Excellent service department. Nick was especially helpful and ensured that my car was fixed before giving it back to me.

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Yelp May 2, 2017
 

This dealership has outdone itself for service with my MDX recently. Shawn the service manager is outstanding as far as representing Los Gatos Acura! I had an issue with my MDX and to my surprise and relief he resolved it. Thanks to the awesome service I received, my other Acuras will be serviced here . The advisors here are professional and of special note, Blanca. and Crystal are a pleasure to deal with. I highly recommend Los Gatos to service your Acura!

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Google May 1, 2017
 

I worked with Raj Muthya to buy a used Honda Pilot from Los Gatos Acura. Raj is a really nice guy, very fair and honest. Super easy to work with, I was in and out of there with my "new" car in less than 2 hours. No waiting around while he talked to his manager. Also, the finance manager Vu Nguyen was easy to work with and did not pressure me to buy a bunch of extra stuff at the end. Overall excellent experience, highly recommend this dealership and Raj in particular.

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Yelp Apr 26, 2017
 

I always receive excellent service here. From the guys who take my car to the service advisors, I am always greeted with a friendly smile and they never try to pressure me on anything my car doesn't need. Never a problem here, this is a five star service center.

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Yelp Mar 21, 2017
 

After having horrible experience with Acura Stevens Creek, I was sceptical about this place. I admit - I was wrong. Customer service is exceptional. Tom Finlay is amazing and I felt appreciated as a customer right after I stepped inside. I spent 3 hours in the lounge area of the dealership and he kept coming checking on me and providing status updates. I was offered coffee, fruits and snacks. I love friendly and processional atmosphere of Acura Los Gatos and will definitely be back. Thank you! You made my day!

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Yelp Feb 15, 2017
 

Took my Acura there for service and Sean pointed me in the right direction. Couldn't be happier with the service!

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